Frequently asked questions

Proactive IT support is a technology management model where problems are detected and resolved before they affect your business. Unlike reactive support (which acts once something already fails), proactive support monitors 24/7, applies preventive patches and keeps the infrastructure in optimal condition. You need it to reduce downtime, control IT costs and be able to focus on your business.

Managed IT services means a company that proactively manages and maintains your IT infrastructure. You need them to reduce IT costs, get 24/7 support, prevent problems before they affect your business and be able to focus on your core business while experts manage your technology.

No. A senior IT engineer in Barcelona costs €50K+/year plus social security, training, tools and licenses. With managed IT services you get access to a complete team of specialists for a fraction of the cost, with no holidays, sick leave or staff turnover.

The initial implementation takes 2-4 weeks depending on the size of your infrastructure. It includes an audit, installation of monitoring tools and knowledge transfer. During this period you already start receiving support.

Yes, absolutely. Our packages are flexible and you can scale up or down according to your company's needs. There are no penalties for plan changes.

Enterprise cybersecurity is the set of technologies, processes and practices designed to protect a company's systems, networks and data from digital attacks, unauthorized access and data loss. It ranges from advanced firewalls and antivirus to employee training, regulatory compliance (GDPR) and incident response plans.

Yes. 43% of cyberattacks target small businesses because they have less protection. A single attack can cost between €50,000 and €500,000 in losses, GDPR fines and reputational damage. Prevention is 10 times cheaper than recovery.

We implement a multi-layer strategy: AI-powered advanced firewall, EDR on all endpoints, immutable 3-2-1 backups, anti-phishing training for employees, monthly vulnerability scans and 24/7 incident response. Ransomware is blocked before it encrypts files.

Our SOC detects and responds immediately. We have a containment protocol in <15 minutes, forensic analysis to understand the attack vector, data recovery from secure backups, and a complete incident report. For Enterprise clients we include cyberattack insurance.

Probably not 100%. GDPR requires specific technical and organizational measures. We run a complete GDPR audit, implement the necessary controls and help you maintain continuous compliance with quarterly reviews.

Our contracts are annual but flexible. You can cancel with 30 days' notice and no penalty after the first 3 months. We want you to stay because you're satisfied, not out of contractual obligation.

Everything: 24/7 monitoring, unlimited support, patches and updates, security tool licenses, daily backup, monthly reporting, consulting included and access to our client portal. No hidden costs or unexpected extras.

Yes. We have special programs for startups (first 6 months with 30% discount) and NGOs (20% permanent discount). Contact us for more details about these programs.

It means there are engineers available 24 hours a day, 365 days a year. It is not a voicemail. For critical incidents, we respond in <30 minutes any day at any time. For non-critical ones, in <4 business hours.

Multiple channels: direct 24/7 phone, WhatsApp Business, email, web ticket portal and Teams/Slack if you prefer. For Enterprise clients, a dedicated account manager.

If we don't meet the committed response times, we compensate you with credits on your invoice. Our target is 99.9% SLA compliance and we are currently at 99.8%.